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Our visitors’ most common questions and answers. Because each of your questions deserves a prompt response from us!
What is included in the cost of the rooms ?
Except for our special “Economy” and “Room Only” prices, the cost of the room includes a buffet breakfast, an LCD satellite TV, safe, heating and air conditioning, WI-FI in your room and throughout the building, use of the swimming pool and the private beach with sunbeds and beach umbrella, bicycle rental, reserved parking and VAT (not including tourist tax).
Can you book online?
Of course! Booking online via our website is fast and easy: just enter your dates in the booking window in the top left-hand corner and click “Book” to get availability and prices in real time. We also guarantee you the best price on the Web: if you find anything better under the same terms and conditions, we will offer you the same conditions.
Can you pay by credit card?
Yes, we accept all major credit cards (Eurocard, Mastercard, Visa).
Is it safe to pay by credit card?
Your booking is completely safe, as all personal data is crytopgraphed and protected.
Your credit card information (number and expiry date) are required as a guarantee: the hotel reserves the right to check that the card is valid before arrival and ask for authorisation of an amount equal to that charged in the event of a no-show or late cancellation.
Bookings will not be confirmed or guaranteed if received with credit card codes that are wrong, missing or invalid.
How do I know that my booking has been confirmed?
After making your booking, you will receive a confirmation e-mail with details of your stay.
What happens if I cancel my booking ?
CANCELLATION POLICY RESERVATIONS FOR APRIL, MAY, JUNE, SEPTEMBER, OCTOBER
Bookings made directly via the website,www.dominosuitehotel.com, without any special offers, can be cancelled and/or modified with no penalty, up to 7 days before the date of arrival.
For other special offers please refer to our cancellation policy shown with the promotion used.
CANCELLATION POLICY RESERVATIONS FOR JULY AND AUGUST
You can easily amend or cancel your reservation without penalty 10 day before arrival. In case of late cancellations or no show, we will charge the 30% of the total amount of the reservation. In case of late arrivals or early departures, the Hotel will charge the entire booked period. For other special offers please refer to our cancellation policy shown with the promotion used.
What happens if I don’t show up, leave early, cancel my booking or alter it after the deadline?
In the event early departure or late arrival (unless otherwise stated in the booking conditions for special offers and/or promotions) a penalty of the entire amount of your booking.
This amount will be charged on your credit card.
What time can I arrive at the hotel? What time can I leave the room on the day of departure?
The room is available from 14.00 up to 21.00, for arrivals after 21:00 please advise us to organize your arrival.
Rooms must be vacated from 08.00 to 11.00 am on the day of departure.
For any special needs, please contact our staff in advance. They will be happy to help and offer their services or a late check out if available.
What happens if I arrive late?
Our staff is on hand to welcome you from 08:00 until 21:00. In case of late arrival please notify by telephone the booking office.
What is the maximum number of people that can stay in a room?
Some types of rooms can sleep up to 7 adults. Enter your dates in the booking field and choose the ‘bespoke’ solution for you, from SMALL, MEDIUM or LARGE.
How much does a third bed cost?
For the extra beds there are discounts depending on the type of room chosen and the age of the guest.
Can I book a double room for single use?
Yes, if there are rooms available. The cost varies according to the type of room present.
Are there cots for babies? Is there an extra charge?
Cots are available on request. There is no extra charge!
Are there rooms for the differently-abled?
Yes, on the first floor there are rooms that are completely accessible for the differently-abled, and we guarantee complete access to the hotel and all its services.
Do you have rooms for smokers?
No, all our rooms are for non smokers. However we have large terraces with tables and chairs where smoking is allowed.
BREAKFAST AND RESTAURANT
Is breakfast included in the price?
Except for our “Economy” and “Room Only” prices, a buffet breakfast is included in the cost of the room.
What time is breakfast served?
The buffet breakfast is usually served from 7.30 - 11.00 am and can be enjoyed in the “Doppio 9 ” Sun Room opposite the swimming pool.
Do you have private parking? How much does it cost?
For exclusive use of guests is our large outdoor car park, adjacent to the Hotel, completely free of charge (except for bookings made with special rates "Economy" or "Room Only"). The car is equipped with electronic card access for each suite and video remote controlled.
How much does a sunbed and beach umbrella cost?
For every suite booked we offer you a beach umbrella and two sunbeds free for the duration of your stay on the private beach in front of the hotel.
How much is a sunbed at the swimming pool?
Sunbeds at the swimming pool are exclusively for the use of hotel guests. You can also reserve sunbeds at the pool on request. There is a charge of 6 euro per bed per day.
Do you rent bicycles?
Guest can rent our bicycles free of charge for pleasant excursions in Jesolo and the surrounding areas (except for special price “Economy” or “Room Only” bookings). Discover over 150 km of Jesolo Ambient Bike cycle track! There are also bikes for children with bike seats and helmets.
Is there an Internet connection? How much does it cost?
Yes, except for “Economy” and “Room Only” booking, every room throughout the hotel has free, unlimited WI-FI. There is also an Internet point at reception with a computer available free, upon request. The reception also offers business services, sending and receiving faxes and e-mails.
Are there discounts or special prices for guests?
We have a lot of discounts and special prices strictly reserved for guests. For detailed information please contact reception staff.
Are pets accepted?
Small pets are welcome at Domino Suite Hotel, but please respect the rules that limit their access to certain areas of the hotel, the swimming pool and the restaurant.
The extra cost of cleaning is 10 euro per day.
For further information please contact our staff or consult the hotel regulations inside your rooms.
How can I find the hotel?
All directions are given in the “LOCATION – How to find us” section
How far is the hotel from Venice?
Hotel Victoria is just 50 m from the bus stop that leads to the Punta Sabbioni pier. From here, a motor boat takes you across the calm and enchanting lagoon every half hour to Venice , where you alight right in St. Mark’s Square! You can buy bus and boat tickets in the Hotel and find all the information you need on Venice, the islands of the lagoon and all other possible excursions.